Dillon White
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Recent activity by Dillon White-
I have a distribution list email. How do I know that the emails are getting to all of the recipients?
If you have a group email through our company (ie “YourCompanyName@summitoffduty.com”), with multiple recipients on the list, you can rest assured that the email is distributed to all individuals i...
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I need additional people on the email thread. How do I do that?
If you need to have additional people cc’d on a request or through the contact form, you are able to respond to the automated email with those individuals added as a CC. The system will automatical...
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How come I never received the email?
If you are concerned that an email never made it to you, please first check your spam/junk folders to see if they happened to fall into those categories. If you checked both, and are still unable t...
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What is an SLA?
SLAs, or Service Level Agreements, are metrics that our company has implemented to ensure that our responses are both timely and professional. An example of this would be that the first response fr...
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What is a ticket?
A ticket is any form of communication with our company. This means every phone call, email, and text message will create it’s own ticket. It allows our team to keep track of everything that is goin...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...